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Small Claims Online Dispute Resolution

Small Claims Online Dispute Resolution

The Superior Court of California, County of San Joaquin offers online resolution for certain small claims case types. The Small Claims Online Dispute Resolution (ODR) program allows parties to potentially resolve their matters without appearing in court.

ODR is available 24 hours a day from your phone, tablet, or computer, making the dispute resolution process more convenient, accessible, and cost-effective. The video tutorials below explain the questionnaire process, available services, and key steps involved in small claims online dispute resolution.

Video Tutorials

Small Claims Online Dispute Resolution platform showing negotiation, mediation, settlement, and case adjudication features

What You Can Expect

  1. 24/7 Accessibility: Resolve disputes anytime without waiting for court office hours.
  2. User-Friendly Interface: Designed for ease of use, even for users unfamiliar with online dispute resolution.
  3. Swift Resolution: Faster outcomes compared to traditional court scheduling.
  4. Confidentiality: Secure handling of information and private communications.
  5. Expert Guidance: Access to experienced mediators when applicable.
  6. Document Management: Upload and share documents directly within the platform.
  7. Cost Efficiency: Reduced expenses related to travel and in-person court appearances.

Registration Fees

A one-time registration fee of $27.00 is required to participate in the Small Claims Online Dispute Resolution program. The plaintiff must submit the registration fee to the court before registering a small claims case for ODR.

Registration

Register for Small Claims Online Dispute Resolution

Program Notice

Notice of Initiation of the Small Claims Online Dispute Resolution Program (PDF)

Contact Information

Small Claims Clerk’s Office: (209) 992-5701
Email Support: selfhelp@sjcourts.org